Sprintzeal Training and Certification

  Table of Contents Introduction Criteria for Evaluation ITSM Benefits for the Professionals Top 5 IT Service Management Tools Future Trends in ITSM Conclusion FAQ Introduction ITSM,  in simple terms, is how the IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services.  The core concept of ITSM is the belief that IT should be delivered as a service. ITIL,  or Information Technology Infrastructure Library, is the most widely accepted approach to ITSM, along with DevOps. ITIL focuses on practices for aligning IT services with business needs, while DevOps emphasizes accelerated IT service delivery enabled by agile and lean practices. Basically, it implies that both ITIL and DevOps are the leading frameworks that guide the IT teams to tackle any kind of situation that occurs while they deliver IT services to customers. ITIL 4 is the most recent update to the ITIL standards, and it